By implementing streamlined engagement processes right the way through to billing, by de-duplicating effort and eradicating time wasted in many areas of administration, genuine cost savings are achieved.
It’s proven in research time and again: if a unified interface is created in the CRM solution, data throughout an organisation can be brought into play, and the overall CRM initiative delivers the highest success rates. This is effectively our benchmark.
We will work with your existing practice management solution, although in partnership with Symphony’s sister company, APS, we recommend Advance practice management as a comprehensive, highly tailorable solution that drives both your productivity and profitability.
Workflow is at the heart of every implementation, unlike many systems which position it as an additional module. Quality outcomes are powered by accurate budgeting and the ability to set realistic expectations with clients.
A unique diary-style timesheet and expenses entry modules integrate with the central workflow. The billing module is fully featured and includes automated, fixed price, contract and standard value based routines for a truly streamlined billing process, so you get to convert billable time into revenue faster.
Detailed job management – job tracking and allocation tools which give you a complete picture, and the ability to set multiple ‘milestones’ for teams or individuals to increase productivity.
We can also integrate any practice management platform to SymphonyFRM. FRM includes interactive electronic bill presentation and a high function client portal. With payment plan options that include both credit card and paperless direct debit, clients can “pay now” or they can schedule a future dated payment via “plan pay”. The net result is faster, more efficient billing which makes paying you an easy process for clients.
A proven business intelligence solution is one that is geared for complex multi-dimensional reporting, so you can produce up-to-the-minute reports to any defined KPI. Performance ‘snapshots’ are easy to take; longer term analyses are equally simple to achieve. Basically, if it’s in your firm, the Advance Practice IQ can report on it.
Working with our experienced, specialist partners, we will provide you with the platforms required to provide comprehensive practice management and business intelligence solutions.
A robust scalable PM solution will be extended when engagement records are automated from CRM together with fixed fee contracts all complimented with mobile time capture.
Beyond time and utilisation firms of tomorrow require sound budgeting and gross margin analysis alongside client workflow.
Moving beyond the pdf fee or statement to electronic presentation in an interactive manner to facilitate electronic payment, faster settlement via an online portal for managing debt.
A firms ability to take action requires an analytical platform that provides insights into performance and behaviour. Only then does the data mean anything.
Firms can’t afford to get bogged down in Finance, HR and IT siloes. Practice Management must do what it does best and at the same time collaborate with client relationship - lifecycle platforms.
Talk to us about getting all your business systems and technologies working together to support your firm’s ambitions…