In the event that you cannot find an answer and need further assistance please log a case using the Symphony Support Portal when:-
If you log a case using the Support Portal the support team will advise you if it will be chargeable consulting and arrange for the consulting team to provide you with an estimate to carry out the work. If the estimate is acceptable then we’ll ask you to sign off (usually just via email confirmation) and agree a time with you to carry out the work.
Items that are of a Consulting nature are:-
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